Waste Management and Digital Citizen Participation in WPF3R Services using the Rais-MR3 Framework in Indonesian Local Government

Abstract

Digital transformation has become a critical enabler for improving governance capacity and policy effectiveness in community-based waste management systems. This study examines governance challenges in waste collection and processing services and formulates the development direction of the Waste Collection (Pappulung Aroppoe) application within an e-governance and public policy framework. The analysis is guided by the Rais-MR3 framework to align institutional readiness, operational needs, and digital innovation. A qualitative approach was employed through semi-structured interviews with 16 residents aged 20–40 years across eight service-user and non-user locations in Panca Rijang District, complemented by a review of industrial innovation needs documents. The findings identify four key constraints affecting policy implementation and service delivery: limited waste collection fleets, the absence of an integrated and independent digital platform, fragmented daily operational data flows covering waste inputs and outputs, and insufficient trained human resources. Public literacy and engagement with the waste management program remain uneven, particularly in non-service areas, reflecting gaps in policy communication and digital outreach. The study concludes that effective e-governance in waste collection requires the integration of digital tools with local governance structures. It recommends developing the Pappulung Aroppoe application as a unified platform incorporating GIS-based collection scheduling, daily performance recording, incentive-based eco-points, and analytical dashboards to strengthen transparency, accountability, and citizen participation in local waste management policy.