KUALITAS LAYANAN KETERBUKAAN INFORMASI PUBLIK BERBASIS WEBPORTAL PADA PEJABAT PENGELOLA INFORMASI DAN DOKUMENTASI (PPID) KABUPATEN SLEMAN TAHUN 2019

Abstract

At present the development of technology and information has reached a
very rapid level. Technology and information are used as a service media in the
government environment which is also known as e-Government, one of which is the
service of public information disclosure. The central government through Law No. 14 of
2008 concerning Openness of Public Information, encourages all Public Agencies
including the Sleman Regency Government to make transparency in the administration
of the state by utilizing information technology. This research is a qualitative
descriptive study which aims to describe the reality that occurs. The object of research
in this study is the official website of the Information and Documentation Management
Officer (PPID) of Sleman Regency with the domain https://ppid.slemankab.go.id then
the Sleman Regency Communication and Informatics Office as the organizer of the
public information disclosure program. The data collection technique itself is carried
out by means of interviews, documentation studies, and field observations
(observations). After collecting and presenting data, then the data will be reduced first
then analyzed and concluded. From the results of the study, in general the researchers
concluded that the Sleman Regency PPID website had reached the level of qualification
to become a quality website, however there were still some improvements and
evaluations that had to be done by the relevant agencies in order to be better, namely (i)
the website was still being assessed as a one-way service (ii) There are still many OPDs
that are not ready to implement PPID (iii) data and information are still not updated (iv)
lack of responsiveness of services in requests for information.