EFEKTIFITAS PELAYANAN PUBLIK PENERBITAN IZIN USAHA DI KOTA BAUBAU

Farid Yusuf Nur Achmad

Abstract


This study aims to determine how the effectiveness of publishing services business
license in Licensing Service Agency and Investment Baubau city as well as to
determine the factors that hinder the effectiveness of publishing services business
license in Licensing Service Agency and Investment Baubau City. Study is a qualitative
descriptive study, the research done by examining primary and secondary data. The
population in this research that all employees at the Agency for Investment and
Licensing Services Baubau city as many as 33 people. The sampling technique using
total sampling. Data collection techniques are: observation, interviews, literature
study and documentation. Processing and presentation of data by using data
reduction, data presentation and verification of data. Data sources are: Primary and
Secondary, Technical Analysis used in this research is qualitative descriptive analysis.
Results of the study are: publishing services business license in Licensing Service
Agency and Investment Baubau city is said to be effective, the factors that hinder the
effectiveness of publishing services business license Licensing Service Agency and
Investment Kota Baubau namely: the factor of time, cost factor and requirements in
the licensing service , In an effort to streamline the process of licensing services to the
public the government is expected to further the transparency of financial reasons
that one way to do expose the online and offline media. In the matter raising public
awareness as users of government services shall direct socialization in employerslocal
businessmen in an effort to take advantage of local entrepreneurs. Penginkatan
performance and resource officers, the government in this case the service provider
must also accept criticism and suggestions from users are a good and wise.


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